Privacy Policy

1. Information We Collect

When you interact with Joye Collections, we may collect information such as:

• Name
• Mobile and WhatsApp number
• Delivery address
• Postal/PIN code
• Order and product details
• Size, colour and quantity selected
• Payment status and order value
• WhatsApp messages and related communication
• Order confirmation and e-bill information
• Customer-support and exchange-related information
• Technical information required for website operation and security

We do not intentionally collect more personal information than is reasonably necessary for providing our services.

2. How We Use Your Information

We may use your information to:

• Process and confirm orders
• Communicate with you regarding your purchase
• Arrange delivery and shipment
• Provide customer support
• Send order confirmations and electronic bills
• Handle exchange requests
• Maintain order and inventory records
• Prevent fraud, abuse and unauthorized activity
• Improve our website and customer experience
• Maintain the security and reliability of our systems
• Comply with applicable legal or regulatory obligations

3. WhatsApp Communications

Joye Collections uses WhatsApp for customer communication, order-related conversations and support.

When you communicate with Joye Collections through WhatsApp, information such as your WhatsApp number, message details, message identifiers and timestamps may be processed for purposes including:

• Identifying your conversation
• Processing your order
• Responding to your enquiries
• Sending order-related updates
• Sending electronic bills and transactional notifications
• Maintaining customer-service records

We may use the WhatsApp Business Platform / Meta Cloud API to provide these services.

We do not use WhatsApp customer information obtained through our business systems for unauthorized sale or disclosure to third parties.

4. Electronic Bills

When an order is confirmed, Joye Collections may create an electronic bill containing relevant order information.

An e-bill may include:

• Customer name
• Order number
• Purchased products
• Size and colour
• Quantity
• Order amount
• Payment status
• Delivery-related information where required

Electronic bills may be securely generated, stored and delivered through our business systems and WhatsApp.

5. Service Providers

To operate our business, we may use trusted technology and service providers, including services for:

• Website hosting
• Cloud infrastructure
• Database and file storage
• WhatsApp communication
• Shipping and logistics
• Security
• Business automation

These may include providers such as Meta/WhatsApp, Cloudflare and shipping/logistics providers.

Information is shared only as reasonably necessary for the relevant service or business function.

6. Shipping Information

Where required to fulfil an order, relevant customer information may be shared with shipping, courier or logistics providers.

This may include:

• Customer name
• Delivery address
• Phone number
• PIN code
• Shipment and order information

Such information is shared for order fulfilment and delivery purposes.

7. Payment Information

Joye Collections may maintain information about whether an order has been paid and the relevant transaction or payment status.

We do not intentionally store complete debit-card or credit-card credentials in our own business systems.

Where third-party payment services are used, their own privacy and security practices may also apply.

8. Data Security

We use reasonable technical and organizational measures intended to protect customer information against:

• Unauthorized access
• Accidental disclosure
• Alteration
• Misuse
• Loss
• Unauthorized system access

Access to internal business systems is restricted according to staff roles and operational requirements.

However, no internet or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain personal information for as long as reasonably necessary for purposes including:

• Order fulfilment
• Customer service
• Billing and accounting
• Exchanges
• Fraud prevention
• Business records
• Legal and regulatory requirements

Information that is no longer reasonably required may be deleted, anonymized or otherwise securely handled according to our operational requirements.

10. Sharing of Personal Information

We do not sell customer personal information.

We may share relevant information with trusted service providers when required for:

• Order processing
• Shipping
• Website operation
• WhatsApp communication
• Cloud hosting
• Security
• Business administration
• Legal compliance

We may also disclose information where required by applicable law, legal process or lawful governmental request.

11. Your Choices and Requests

You may contact Joye Collections if you have questions regarding personal information associated with your interactions with us.

Depending on the circumstances and applicable requirements, you may also request correction or deletion of information that we are able and permitted to modify or remove.

Some information may need to be retained for legitimate business, accounting, fraud-prevention or legal purposes.

12. Cookies and Website Technologies

Our website may use cookies or similar technologies that are necessary for website functionality, security, performance, preferences or analytics.

Where third-party services are used, those providers may process technical information according to their own privacy policies.

13. Third-Party Services and Links

Our website or communications may contain links to third-party services.

Joye Collections is not responsible for the privacy practices of independent third-party websites or services. Customers should review the privacy policies of those services where appropriate.

14. Children's Privacy

Joye Collections does not knowingly seek to collect personal information from children for independent use of our services.

If information relating to a child is provided as part of an order or delivery, it should be provided by an appropriate parent, guardian or responsible adult where required.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, business operations or applicable requirements change.

The latest version will be published on our website with an updated effective date.

16. Contact Joye Collections

For privacy-related questions or requests, contact: